Technical application

To properly submit the application on the TSP site must register (read introduction) and:

1. enter the web page http://support.techbase.eu ,
2. enter your username and password from www.a2s.pl/en catalogue,
3. chose Add new issue (Pic. 1)

4. define a project, we have to choose:

• Technical support
  - General inquiries
  - iMod Platform
  - NPE Industrial Computers
  - Other products
• Shortcomings or errors in documentation
  - iMod Platform
  - NPE Linux
  - NX Dynamics
  - Other products
• Report software bug
  - iMod Platform
  - NPE
  - NX Dynamics
  - SearchNPE
  - SoftMGR and other packets
  - TRM
  - Other products
• Service request
  - NPE/iMod/TRM Computer
  - Other products

5. complete the required fields (marked with an asterisk), and describe exactly your problem, optionally add an attachments along with a description and click Save (bottom left corner of the screen - Pic. 2) which will send notification.
   
    
   
   Pic 2 – Save function
    
   
   When you save you should receive notification by e-mail address given at registration in the a2s.pl catalog informing about the creation of a new issue.
   
    
6. team of technicians analyze the application and then accepts or rejects,
7. receive an email with the decision - change status notification "Accepted" or "Rejected"
8. oyou will also obtain information about the progress in work on the solution of reported problems - comments, questions from the technicians, the answers to our questions, everything is done through the TSP website.